Contact Us
How can we help?
Have a question about one of our coffee tools, an existing order, delivery, returns, or choosing the right piece for your daily brewing setup? Our customer care team is here to help make your jorqevaai™ experience simple and straightforward.
If your question is about an order you have already placed, please include as much relevant information as possible so our team can review the order efficiently.
When contacting us, please include:
- Your order number
- The name used on the order
- Your telephone number, if relevant
- A short description of your question
This helps us locate your order quickly and provide a clearer response.
If something does not look right when your jorqevaai™ coffee product arrives, please contact us before taking further action.
This may include situations such as:
- A damaged coffee tool or accessory
- An incorrect item
- A missing component or accessory
- An incomplete order
- A product that appears materially different from your order
For products such as kettles, grinders, coffee storage containers, brewers, and other coffee accessories, clear photos can often help our support team understand the issue more quickly.
Please include your order number, a brief explanation of the issue, and clear photos or video when appropriate. This allows our team to review the situation more efficiently.
Please contact our customer support team before sending any item back.
Do not send a return to our registered business address unless our customer support team specifically instructs you to do so.
Approved returns may need to be sent to a designated return facility or warehouse. Our team will provide the applicable return instructions and return address after reviewing your request.
Not sure which coffee tool is right for your setup? You are welcome to contact us before ordering.
Whether you are comparing manual grinders, pour-over accessories, coffee storage, kettles, or other brewing essentials, our team can help clarify the information shown on the relevant product page.
We review customer enquiries during our customer service hours: 9:00 AM – 7:00 PM.
Response times can vary depending on enquiry volume, order verification needs, shipping investigations, or the amount of information required to review your request. We aim to respond as promptly and clearly as possible.
Email: service@jorqevaai.com
Phone: +86 755 8941 2746
For order-related enquiries, email is generally the most useful way to provide your order number, product details, and supporting photographs in one place.