Return & Refund Policy
Returns made clear and straightforward.
This policy explains return eligibility, request steps, return shipping responsibility, damaged or incorrect coffee tools, refunds, exchanges, and order cancellations for jorqevaai™ purchases.
Last updated: September 24, 2026Contact
Request authorization from Customer Care before sending merchandise back.
Return & Review
Use the approved return warehouse address. Inspection is generally completed within 5 business days after receipt.
Refund
Once approved, the eligible refund will be issued to the original payment method.
Eligible products may be returned within 30 calendar days after confirmed delivery.
Before sending an item back, contact service@jorqevaai.com. Customer Care will review the request, confirm eligibility, and provide return instructions together with the appropriate return warehouse address.
Returns sent without authorization or to an address not provided by our support team may not be accepted.
For preference-based returns, products must normally be unused, unaltered, and in their original condition.
All included pieces, accessories, inserts, manuals, documentation, and original packaging should be returned where applicable. Proof of purchase is required.
Different requirements may apply if a coffee tool or accessory was delivered damaged, defective, incorrect, incomplete, or materially different from its description.
Email service@jorqevaai.com and provide:
- Your order number
- The product you wish to return
- The reason for the return
- Relevant photographs or videos where necessary
The registered company address is provided for business transparency and correspondence. The correct return warehouse address will be supplied after your return request has been reviewed and approved.
Certain products may be excluded from preference-based return for health, hygiene, safety, personalization, or product-integrity reasons.
These may include customized items, opened hygiene-sensitive products, gift cards, final-sale merchandise, or products clearly identified as non-returnable before purchase.
Nothing in this section limits rights that cannot lawfully be excluded.
Please inspect your jorqevaai™ order after delivery.
Where reasonably possible, we recommend contacting us within 7 days after delivery if a coffee tool, grinder, kettle, brewer, storage product, or accessory is damaged, defective, incorrect, incomplete, or materially different from its description.
The 7-day period is a recommended reporting timeframe only. It does not reduce the applicable 30-day return window and does not limit rights available under applicable law.
Include your order number and clear photographs of the product, packaging, and shipping label where relevant.
If the issue is confirmed, jorqevaai™ will provide an appropriate replacement, refund, or authorized return solution without requiring the customer to bear additional return cost caused by the qualifying issue.
Preference-based returns: Customers are generally responsible for return shipping when a return is due to a change of mind, incorrect personal selection, or another reason not caused by a product or fulfillment error.
Damaged, defective, incorrect, or materially misdescribed items: If the issue is confirmed, we will provide an appropriate resolution without requiring the customer to bear the reasonable return cost caused by our error or the qualifying product issue.
No separate restocking fee is charged for approved eligible returns.
After an approved returned item is received, we generally aim to complete inspection within 5 business days.
Once an eligible refund is approved, it will generally be issued to the original payment method.
Approved refunds are generally processed within 5–10 business days after the returned product has been received, inspected, and approved for refund. Your bank, card issuer, or payment provider may require additional time for the credit to appear in your account.
Where permitted by law, an appropriate deduction may apply if returned merchandise is missing components or has suffered avoidable loss in value caused by use, alteration, or damage beyond what was necessary to inspect the product.
Exchange availability depends on inventory.
Depending on the circumstances, we may recommend returning an eligible item and placing a new order after the return has been approved.
If you wish to cancel or change an order, contact service@jorqevaai.com as soon as possible after placing the order.
We recommend submitting cancellation or change requests within 12 hours whenever possible.
Requests received after 12 hours may still be reviewed if fulfillment has not begun. Cancellation or modification cannot be guaranteed once order processing, fulfillment, shipment preparation, or dispatch has begun.
No cancellation fee is charged for an order successfully cancelled before fulfillment.
Return & Refund Support
Contact jorqevaai™ Customer Care for assistance with an eligible return, damaged or incorrect order, refund, exchange, or cancellation request. Customer service is available from 9:00 AM – 7:00 PM.