jorqevaai™ is operated by Shanghai Da Ai Xian Zun Culture Technology Co., Ltd.

These Terms and Conditions apply to purchases made through the jorqevaai™ online store.

By submitting an order, you acknowledge that the purchase is subject to these Terms together with the other policies made available on the website.

We make reasonable efforts to present product descriptions, photographs, specifications, dimensions, materials, included components, availability, and pricing accurately.

This applies to jorqevaai™ coffee tools and accessories including, where applicable, kettles, grinders, brewers, storage products, coffee cups, mats, packaging accessories, and related coffee equipment.

Product appearance or color may differ slightly because of lighting, display settings, natural wood-grain differences, material characteristics, or normal manufacturing variation.

Genuine errors may be corrected, and product information may be updated where necessary.

Submitting an order does not prevent reasonable verification of payment, inventory, delivery information, fraud risk, or applicable legal restrictions.

We may refuse, limit, or cancel an order when reasonably necessary because of payment failure, suspected fraud, unavailable inventory, material pricing or information errors, unauthorized resale activity, or applicable legal restrictions.

If an order is cancelled after payment has been successfully collected, an appropriate refund will be issued to the original payment method.

Transactions are processed in United States Dollars (USD).

Product prices, applicable shipping charges, taxes, discounts, and the final order total are displayed before payment is submitted.

By supplying payment information, you confirm that you are authorized to use the selected payment method and that the information supplied is accurate.

Most in-stock orders are processed within 1–3 business days.

For supported U.S. destinations, standard transit is generally estimated at 5–12 business days after dispatch.

Processing time is separate from carrier transit time.

Additional shipping terms, tracking information, international-delivery conditions, and procedures for delayed or missing packages are described in our Shipping Policy.

Eligible products may be returned within 30 calendar days after confirmed delivery in accordance with our Return & Refund Policy.

Customers must contact us before returning merchandise to obtain authorization, instructions, and the correct return warehouse address.

Cancellation or change requests should be submitted as soon as possible and preferably within 12 hours after purchase.

Cancellation cannot be guaranteed once order processing, fulfillment, or shipment preparation has begun.

Where an eligible refund is approved, the refund will generally be issued to the original payment method, subject to our Return & Refund Policy and any additional processing time required by the applicable bank or payment provider.

Promotional offers may contain eligibility requirements, product exclusions, minimum purchase requirements, expiration dates, usage limits, or other clearly communicated conditions.

Unless otherwise stated, promotions may not be exchanged for cash or applied retroactively to completed orders.

Products are offered for lawful use.

Fraudulent transactions, unauthorized resale schemes, payment abuse, improper use of promotions, interference with website or checkout systems, or other unlawful activity is prohibited.

To the fullest extent permitted by applicable law, jorqevaai™ and Shanghai Da Ai Xian Zun Culture Technology Co., Ltd. will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from use of the website, an order, or a product, where such liability may lawfully be limited.

Nothing in these Terms excludes or restricts statutory consumer rights, remedies, warranties, or liabilities that cannot legally be excluded or limited.

These Terms and Conditions may be updated from time to time by posting a revised version on this page.

Unless otherwise required by law, the version in effect when an order is placed generally governs that transaction.