This Privacy Policy describes how Shanghai Da Ai Xian Zun Culture Technology Co., Ltd. , doing business as jorqevaai™ (“jorqevaai™,” “we,” “us,” or “our”), collects, uses, discloses, retains, and protects personal information when you visit our online store, browse coffee tools and accessories, place an order, contact Customer Care, create an account, or otherwise interact with our services.

Depending on how you interact with the store, we may collect information such as:

• Name, email address, telephone number where supplied, billing address, and shipping address
• Account information and preferences
• Order, transaction, return, refund, and customer-support information
• Information relating to coffee products or accessories you purchase or enquire about
• Device, browser, network, and approximate location information derived from IP address
• Information collected through cookies and similar technologies
• Information you voluntarily provide when contacting us

Where electronic payment information is required, payment information may be processed by authorized payment providers. jorqevaai™ does not store complete payment-card numbers on its own systems.

We may use personal information to process and fulfill orders, provide order and tracking updates, respond to customer-service requests, manage returns and refunds, prevent fraud, maintain website security, improve store functionality, comply with legal obligations, measure store performance, and send marketing communications where permitted.

Information may also be used to provide support relating to jorqevaai™ coffee tools, kettles, grinders, brewers, storage products, and other accessories purchased through the store.

Information may be shared where reasonably necessary with service providers involved in operating the store, including Shopify, applicable payment processors, fulfillment providers, shipping carriers, technology vendors, analytics providers, marketing providers, professional advisers, and authorities where disclosure is legally required.

Relevant information may also be disclosed in connection with a business reorganization, acquisition, financing, sale, or similar transaction, subject to applicable law.

Cookies and similar technologies may be used for essential website functions, preference storage, store-usage measurement, performance improvement, security, advertising, or measurement where permitted.

Depending on your location and available store settings, cookie banners, privacy-choice tools, or browser settings may provide controls for certain technologies.

Personal information is retained for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, transaction records, dispute resolution, fraud prevention, customer support, and applicable legal requirements.

Reasonable administrative, technical, and organizational safeguards are used to protect personal information.

Depending on where you live, applicable law may provide rights to request access, correction, deletion, portability, restriction, objection, withdrawal of consent, or an appeal of certain privacy decisions.

Identity verification may be required before a privacy request is completed.

Promotional emails can be unsubscribed from through the unsubscribe link included in those communications.

Our store is not directed to children, and we do not knowingly collect personal information from children in violation of applicable law.

Because our company, customers, and service providers may operate in different countries, personal information may be processed outside the country where you live.

Where required by applicable law, appropriate measures are used for international data transfers.

The store may rely on third-party services such as Shopify, payment processors where applicable, logistics providers, shipping carriers, or analytics tools.

Those providers may process information under their own privacy terms and legal responsibilities.

We may update this Privacy Policy to reflect operational, technological, legal, or regulatory changes.

The current version will be posted on this page together with its updated date.