FAQ
Frequently Asked Questions
Find helpful information about jorqevaai™ coffee tools, brewing accessories, grinders, kettles, storage products, orders, payment, processing, shipping, tracking, returns, refunds, cancellations, and customer support.
Who operates jorqevaai™?
jorqevaai™ is operated by Shanghai Da Ai Xian Zun Culture Technology Co., Ltd.
What does jorqevaai™ sell?
jorqevaai™ focuses on practical coffee essentials for everyday brewing, including pour-over tools, kettles, manual grinders, coffee storage solutions, brewers, serving accessories, and other thoughtfully selected coffee equipment.
Will every product look exactly like the photographs?
Products are designed to closely match the photographs shown on our product pages, but small differences in wood grain, finish, tone, texture, glass appearance, or manufacturing details may occur.
Are small variations considered defects?
Minor differences in wood grain, color, surface texture, hand-finished details, glass appearance, or material tone are not necessarily defects. Natural-looking materials may vary slightly from one piece to another.
How are jorqevaai™ products selected?
We focus on coffee tools that combine practical everyday function with clean forms, warm materials, comfortable handling, and details that fit naturally into a modern coffee setup.
What guides the product design?
Our approach begins with everyday coffee use: comfortable grip, controlled pouring, simple storage, easy maintenance, balanced proportions, and a warm, uncluttered appearance.
How long does order processing take?
Orders are normally processed within 1–3 business days after payment confirmation. Processing time is separate from shipping transit time.
How long does standard U.S. delivery take?
Estimated carrier transit time for supported United States destinations is generally 5–12 business days after dispatch. Processing time is separate from carrier transit time.
How much does shipping cost?
Available shipping methods and applicable shipping charges are calculated and displayed during checkout before payment is completed.
Where are orders shipped from?
Depending on inventory availability, product location, and destination, orders may be fulfilled from our facilities or designated fulfillment partners. The shipment origin may differ from our registered business address.
Will I receive tracking information?
Once your order has been dispatched and tracking becomes available, shipping or tracking information will normally be sent to the email address provided during checkout.
What should I do if tracking stops updating?
Contact service@jorqevaai.com with your order number. We will review the available shipment information and contact the relevant service provider where appropriate.
What if tracking says “Delivered” but I cannot find my package?
Check the delivery area, mailbox, household members, building reception, neighbors, and the carrier where appropriate. If the parcel still cannot be located, contact us for further review. A “Delivered” status does not automatically prevent us from reviewing your claim.
Can I cancel or change an order?
Contact us as soon as possible. We will make reasonable efforts to cancel or update an order before fulfillment begins, but changes cannot be guaranteed after processing or fulfillment has started. No cancellation fee is charged when an order is successfully cancelled before fulfillment.
What is the return period?
Eligible products may be returned within 30 calendar days after confirmed delivery , subject to the conditions stated in our Return & Refund Policy.
How do I request a return?
Email service@jorqevaai.com with your order number, the item you wish to return, the reason for the return, and relevant photographs or videos where appropriate.
Where should I send my return?
Please do not automatically send merchandise to our registered business address. After your request has been approved, customer support will provide the appropriate return warehouse address and return instructions.
Who pays for return shipping?
Customers are generally responsible for shipping costs on preference-based returns. If a confirmed problem was caused by an error attributable to us, we will provide an appropriate solution without requiring the customer to bear additional costs caused by that error.
How long does an approved refund take?
After an approved return has been received and inspected, an eligible refund is initiated to the original payment method within 5–10 business days. Your payment provider may require additional time to post the credit to your account.
What if my item arrives damaged or incorrect?
Contact us promptly with your order number and relevant photographs or videos. After review, we will provide an appropriate replacement, refund, reshipment, or return solution for a confirmed error attributable to us.
Still need help?
Contact jorqevaai™ customer support with your order number or a clear description of your question. Our customer service team is available from 9:00 AM – 7:00 PM.