Most in-stock orders are prepared within 1–3 business days after payment authorization.

Payment verification, address review, peak demand, preorders, inventory availability, public holidays, or unusually large orders may require additional processing time.

Processing time is separate from carrier transit time.

Available shipping methods and applicable shipping charges are displayed during checkout before the order is confirmed.

Shipping cost may depend on destination, selected delivery method, order contents, or any promotion currently available.

If a free-shipping offer applies to an order, the applicable eligibility will be displayed before checkout is completed.

For supported destinations within the United States, standard carrier transit is generally estimated at 5–12 business days after dispatch.

This estimate does not include the separate 1–3 business day order-processing period.

International delivery times vary according to destination, carrier operations, customs processing, local delivery services, weather, holidays, and other circumstances.

Orders may be fulfilled through our own operations or appropriate fulfillment partners depending on inventory availability and delivery destination.

Coffee kettles, grinders, brewers, storage products, or other accessories within the same order may not always originate from the same facility.

Once an order has shipped and tracking information is available, a shipping confirmation or tracking update will normally be sent to the email address supplied with the order.

Please allow approximately 48 hours after label creation for initial carrier activity to appear.

Some carriers may provide limited scans or update tracking only at major transit milestones.

Delivery estimates may be affected by carrier operations, customs inspections, severe weather, transportation disruptions, holidays, remote destinations, or other circumstances outside normal operating control.

If tracking has not updated for an extended period or the order is significantly outside the expected delivery range, contact service@jorqevaai.com with your order number.

We will review the available shipment information and assist with reasonable next steps.

If a shipment appears lost or cannot be located, contact us so that we can review the available tracking and carrier information.

A tracking status marked “Delivered” does not automatically prevent a customer from contacting us about a missing package.

We may ask you to check the delivery area, household members, reception desk, neighbors, or the local carrier while the circumstances are reviewed.

Any replacement, refund, carrier investigation, or other resolution will depend on the facts of the shipment and applicable consumer rights.

Please provide a complete and accurate delivery address when placing your order, and contact us promptly if you notice an error.

Address changes cannot be guaranteed after fulfillment or shipping preparation has begun.

Reasonable additional shipping costs may apply where a parcel must be reshipped because inaccurate customer-provided address information caused it to be returned or misdirected.

Where international delivery is offered, customs duties, import taxes, brokerage fees, clearance fees, or local charges may apply.

Unless expressly stated otherwise during checkout, these charges are the recipient’s responsibility and are imposed by local authorities or service providers rather than jorqevaai™.

An order containing multiple coffee tools or accessories may occasionally be divided into separate shipments.

Those packages may arrive at different times and may have separate tracking numbers.